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Call 111 - When it is less urgent than 999

Out Of Hours

What to do when the surgery is closed

If you feel the situation is an emergency, then you should consider dialling 999 to request an ambulance. If you need healthcare information or advice NHS 111 is a telephone service staffed by nurses giving confidential assistance 24 hours a day. Telephone 111. If you need a doctor urgently when the surgery is closed, please telephone NHS 111 by simply dialling 111 where your call will be answered by a trained receptionist who will assist you. They will then advise what action to take, it may well mean that you need to be seen by our “Out of Hours” doctor, NHS 111 will arrange this for you.

The service is intended for urgent but not emergency help.

What is NHS 111?

  • A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year
  • NHS 111 directs patients to the service that is best able to meet your needs taking into account your location, the time of day you are calling and the capacity of local services.

When should I use 111?

  • When its not a life threatening situation and, therefore, is less urgent than a 999 call
  • When you cannot see your own GP, for instance when it is closed or your are away from home
  • When you feel you cannot wait or are simply unsure of which service you require
  • When you require reassurance about what to do next

Accident & Emergency

The Accident and emergency units at Kent & Sussex Hospital, Tunbridge Wells and Princess Royal Hospital, Haywards Heath are open 24 hours a day.

There are also Minor Injury Units at local hospitals open as follows:-

Crowborough War Memorial Hospital 8.00am to 8.00pm
Queen Victoria Hospital, East Grinstead 8.00am to 10.00pm
Uckfield Community Hospital 8.00am to 8.00pm

Some minor accidents can be dealt with in the centre's treatment room. A practice nurse is present during normal hours but doctors are often out.

Don't just go to A&E

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